FAQ & CONTACT
www.etsy.com/shop/tansydolls
It is truly an honor to create special dolls for your family. It is our #1
priority to make your shopping experience the very best!
Please read through our FAQs and you may find the answer to your question here.
If not, you can always CONTACT US at [email protected] with any questions.
- How much do the dolls cost?
Our 16" Tansy Dolls cost between $160 - $220, depending on the special "extras" each individual doll has. Some more expensive extras include: hand spun/dyed wool hair, bamboo stuffing, curly (boucle) hair, etc...
Our 10" Blossom Dolls are $95, and our 5" Sprouts are $25.
- Wow. That's expensive - Why?
We know, it's pricey. It boils down to the quality of materials used and the pain-staking amount of time spent creating each doll with love and tons of attention to detail. Our dolls are made from the finest imported cotton, and they are stuffed with over a pound of very clean wool. Their wigs are by far the most expensive part on them, and if you've seen one in person you know that they have tons of beautiful hair to play with! Each dolls takes about 12 hours to create - and don't forget about their adorable outfits.
- What do your dolls come with?
Each 10" and 16" Tansy Doll comes with a special outfit, undies, shoes, and a birth certificate.
- Do you offer custom dolls?
YES! Custom Spots come available in our shop - etsy.com/shop/tansydolls
Please "like" our FB fan page to keep up-to-date on when these are offered.
Tansy Dolls FB Fan Page
- Can you add freckles to my doll?
Most definitely! Please add it in
a note when you purchase your Tansy Doll. We can also embroider scars
or birthmarks and include a pair of glasses so your special doll can match your special little person.
- How do I wash a Tansy Doll?
Washing and Care instructions are included with your doll when you receive them.
- Are the dolls durable?
YES!! Our dolls are made with the utmost care, with attention to detail and longevity. It is our sincere wish that the doll you purchase becomes a family heirloom to hand down to your children's children.
However, in traditional fashion, Tansy Dolls are handmade with cotton and wool - therefore they do need to be treated a tad more gently. Included in your washing instructions are also tips on how to care for your Tansy Doll so they may continue to look great in years to come.
If ever you need to send your doll to the 'Hospital' for fixing, you can contact us and we will give you further instructions.
- What materials are the dolls made from?
Our dolls are made from the finest imported European cotton interlock and tightly stuffed with over a pound of clean wool. Their cute faces are embroidered with love and cotton thread and their cheeks are blushed with Beeswax. Their hair is made from an all-natural mix of wool and mohair with special hand spun and dyed locks.
Every Tansy doll is handmade with care and is unique in it's own beauty.
- Why wool?
So many reasons!
WARMTH. Wool is a natural insulator and absorbs a wonderfully warm feeling within our dolls.
NATURALLY ABSORBENT Wool fiber not only pulls excess heat, but also draws in smells. It is very comforting for little ones to have a dollie that smells just like home.
NATURALLY MILDEW AND MOLD RESISTANT Wool repels moisture, and mildew and mold require moisture to grow. Wool is also water repellent and resists lint, dust, and dirt.
NATURALLY NON-ALLERGENIC Although some people do have a rare natural allergy to lanolin, wool is almost entirely non-allergenic. (most people who think they are allergic to wool, are actually allergic to the harsh chemicals some companies use to clean it)
RENEWABLE AND SUSTAINABLE Wool (shorn from sheep annually) is a renewable resource!
"Wool from free-grazing sheep, treated ethically throughout their long lives, represents a traditional small-scale industry that once thrived in America. Today, many small organic farmers are returning to this sustainable industry to create clean and healthy wool that is produced without stress to the animals or the environment." from http://organicclothing.blogs.com
- What is your return policy?
Returns are very rare, but we will gladly take your doll back within 10 days in perfect condition. You will be responsible for paying return shipping and upon receiving it we will refund you your entire invoice amount.
If you'd like to re home your Tansy Doll, please email us at [email protected] and we'll help walk you through Waldorf Adoptions. :)
- HELP!!! We've had a dollie accident, can you fix my doll?
Yes, we sure can. Please email us the full details so that we can come up with a plan. We take great care in making our dolls and will do everything in our power to repair her or him!
- Do you ship Internationally?
Totally!
- What are your shipping rates?
We support USPS and everything is shipped Priority Mail with tracking and delivery confirmation whenever possible. These rates are applied to all 16" doll purchases:
US and Canada:
$20.00
International:
$45.00
Packages under the size of our normal doll box (for example: an outfit) is a much smaller cost. If the postage price comes in lower then what we've charged you, we refund the difference.
In the rare occurrence an item gets lost in the mail, we can not accept responsibility . Rest assured, we will always do our best to track your item if this ever does happen!
- Where are you located?
In beautiful Portlandia - erm, we mean Portland, OR.